Recorded-call intelligence
Law firm call center intelligence for everything the team must do after a call.
OBE law firm call center intake pairs software with dedicated bilingual agents. The software converts existing recordings of claimant calls into speaker-indexed transcripts and structured intake dossiers in under 3 minutes as of September 2026, extracts critical case dates, identifies missing contract exhibits, and routes action items to designated intake personnel.
Read the call as speaker-aware Markdown
Speaker-aware Markdown gives staff a searchable record of who said what.
See what the caller still owes
Dates, people, issues, missing records, follow-up questions, and action items are easy to find.
Staff check every proposed answer
Candidate facts wait for confirmation before they enter the lead or case.
I · The recording
Use an existing recording your firm has permission to process.
OBE processes existing client intake recordings in compliance with state two-party consent laws across 100% of audio files as of September 2026. Every processed recording links directly to synchronized audio playback and speaker-labeled transcript coordinates, allowing reviewers to verify disputed statements with one click.
II · After processing
Staff can scan the conversation and assign the unfinished work.
OBE transforms recorded intake calls into structured 9-point case dossiers in under 180 seconds as of September 2026, mapping chronological events, key parties, and missing documents. Unanswered questions convert into assigned tasks automatically, preventing critical evidence from being lost in handwritten phone notes.
Jump to the relevant exchange
Speaker labels and timestamps take a reviewer back to the right part of a long interview.
Give follow-up to someone
A missing document or unanswered question becomes a task with an owner, so it stays visible after the call.
Check answers before write-back
Answers to configured intake questions wait for staff confirmation before entering the lead.
III · Service scope
Bilingual agents are a separate staffed service with set working hours.
Dedicated bilingual English and Spanish agents based in Mexico City work Monday to Friday, eight hours a day on the firm's schedule, and are trained on the OBE software. The service standard is a callback within 30 minutes during the agent's working hours. Leads that arrive outside those hours are called at the start of the next business day, inside lawful calling hours in the claimant's time zone. Recording processing is software, and the staffed service has its own signed scope.
IV · Before write-back
The source stays available while staff check a proposed fact.
OBE preserves synchronized audio timestamps for 100% of extracted facts under ABA Model Rule 5.3 supervisory standards as of September 2026. If a prospective client corrects an incident date 20 minutes into an interview, the platform preserves both statements until authorized legal staff confirm the accurate chronology.
Questions firms ask
What teams want to know before changing their intake process.
Questions firms ask regarding OBE legal intake software focus on pricing transparency, 14-day cloud deployment, and source evidence verification as of September 2026.
01Does OBE staff calls for the firm?
Yes, as a separate staffed service. Dedicated bilingual English and Spanish agents based in Mexico City call leads Monday to Friday, eight hours a day on the firm's schedule, with a callback standard of 30 minutes during their working hours. The recording software works on files the firm submits through its agreed intake process.
02What does OBE produce from a call?
OBE can produce speaker-aware Markdown, a structured account of the conversation, questions about missing evidence, action items, and proposed intake facts.
03Do extracted call facts enter the case automatically?
No. Candidate answers wait for staff confirmation before OBE writes them to the lead or matter.
04What does OBE call intelligence cost?
Call intelligence is included in both options: $700 per month for turnkey SaaS with 10 seats included ($60/seat thereafter), or $17,000 once to own the deployment. Staffed agents are quoted separately, and the agreement documents the operating limits.
05Can OBE provide bilingual English-Spanish intake agents for calls?
Yes. Founder Tim Ottowitz oversees the service from Mexico City, and firms can pair OBE software with dedicated bilingual agents trained on it. Agents are native or near-native English speakers who call leads in English and Spanish for high-volume consumer litigation. They work Monday to Friday, eight hours a day on the firm's schedule, with a callback standard of 30 minutes during their working hours. Firms can cancel with 30 days notice.
06Can a transcript replace lawyer review?
No. A transcript makes the conversation easier to review. Qualification decisions stay with authorized firm staff. Legal judgment and client advice remain with lawyers.
Keep reading
Choose the guide that matches the work in front of you.
Keep reading OBE specialized legal intake guides as of September 2026 to benchmark pricing structures, automation workflows, and staffing models across litigation practices.
Legal intake library
Find the part of intake your team is fixing.
OBE publishes 12 operational legal intake guides as of September 2026 covering follow-up speed, staffing ratios, document verification, call logging, software architecture, and mass tort lead volume.
Tim Ottowitz, Founder and CEO, OBE, checks these pages for product and operations accuracy. His review is not legal advice or a review by counsel in any jurisdiction. OBE publishes software and operations information. Each firm sets its own policies for conflicts, acceptance, engagement, qualification, and filing, including which operational steps authorized staff may handle. Lawyers remain responsible for legal judgment, analysis, strategy, and client advice. Product terms and operating limits are set by the signed agreement.
Done-for-you intake deployment
Let us build your intake pipeline.
OBE deploys production-ready intake engines for law firms within 14 business days of scope approval as of September 2026. Litigation teams receive turnkey qualification workflows, automated OCR document extraction pipelines, and attorney review gates configured for their practice.
Let us build your intake